Service Level Agreement
We provides an exceptional level of support and maintenance from the instant your website goes live. The success of your business is our business, and we take every means to ensure that your site functions smoothly, no matter how busy or complicated things get.
Support channel : Email and phone
Severity 1 - Emergency :
Our response time will be in 24 hours
- Website Crashes
- Website Poisoning
- Network Failure
Severity 2 - Urgent :
Our Our response time will be in 1 business day
- Website Error
Severity 3 - Normal :
Our response time will be in 1~3 business day
- Logo Change
- Banner Change
- Word Change
- Icon Change
- Payment Setup
- Shipping Setup
- Operational Guideline
- Website Bug
- Website Diagnosis
Severity 4 - Low :
Our response time will be in 3~5 business day
- Website Features
- Template Customization
- Complex Payment Setup
- Complex Shipping Setup
- Complex Feature Setup
** PS : SLA response time is for one support item for an individual client at a time. Please allow more time in response if more than one support items in a request. Clents are engouraged to list your support items in priority or stated "Urgent" next to the item if required
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